LEADING THE ACTION                                               SR392


This course will improve the student's leadership skills by improving
his ability to persuade and articulate.  The student will gain
competence in coaching and be able to demonstrate skills in gaining
commitment.

STUDENT PROFILE:
All managers

PREREQUISITES:
None

STUDENT PERFORMANCE OBJECTIVES:
Upon completion of this course, students will be able to:
o  Convincingly articulate the difference between managing and leading
   as verifiable skills.
o  Demonstrate the difference between agreement and commitment.
o  Articulate the business need for leadership and commitment in one's
   work group.
o  Demonstrate compelling competence aat obtaining commitments
o  Demonstrate competence in coaching skills
o  Eliminate empty "non-words" in their communications

COURSE OUTLINE:
Unit 1    Listening for other points of view
Unit 2    Building credibility
Unit 3    Analytical problem solving
Unit 4    Positioning your ideas
Unit 5    Obtaining greater followership
Unit 6    Managing resistance
Unit 7    Obtaining greater commitments
Unit 8    Coaching toolkit and applications



TESTING PROCESS:
In class skills evaluation.

FORMAT:   Classroom
LOCATION: Based upon demand
LENGTH:   3.5 days
AVAILABILITY:  As required
REGISTRATION:  Register with Field Development

EQUIPMENT LIST:     N/A
CLASS SIZE:    20
ORDERING INFO: N/A
QUESTIONS?:    Pat Creighton